Hi, I'm Charles Giovanniello
For my whole life, I’ve had a passion to create, and a passion to learn. I’ve spent the past decade building projects for myself and others, and continually learning as the technology evolves.
Development Portfolio
A list of my recent passion projects, work I’ve completed for others, and projects solely for learning new technologies.
Senator Trade Alerts Twitter Bot
Real time updates when US Senators file stock trades. Within two weeks of going live the bot has amassed 500+ followers and growing steadily.
NFT Gem Listings
Real time twitter and discord updates when rare digital collectibles (NFT’s) get listed on OpenSea.io at discounted prices. Built using the OpenSea web socket API and Puppeteer.
Corporate Trade Tracker
A custom API that hooks into the SEC Edgar database. Sends instant alerts when fortune 500 executives file stock trades. Created by popular demand from followers of Senator Trade Alerts.
MyLifeInWeeks.io
An introspective time management tool that shows you your age as a 52 x 80 matrix, each cell representing a week. Time is limited, make each week count.
Skipped Record Utility - XML Compare Tool
A simple tool that quickly analyzes and returns differences and similarities between Out Of Box and customized XML based records. This tool has saved my team hours of work when actioning skipped records in ServiceNow.
SnapScent eCommerce Website
An eCommerce website I built using WordPress + wooCommerce. SnapScent offers a unique solution for eliminating bad odors in a simple and affordable way.
Resume
Altera Digital Health
ServiceNow Developer | October 2021 - Present
During the latter half of my previous role, it was clear I had deep passion to code and develop tools as I had been doing for my team whenever there was a need. When the opportunity to join the ServiceNow team came up, I completed the official training and Certified System Administrator exam within a month. Shortly after, I joined the team and began building.
- Designs, implements, and manages integrations with various providers using scheduled web service calls such as REST and SOAP in order to stay current with projects, locations, purchase orders, etc.
- Experienced in building business rules, ACL’s, scripts, and UI policies, while leveraging Out Of Box functionality wherever possible.
- Enhanced the existing LDAP integration by removing “orphaned” AD users from SerivceNow via flow-designer, JavaScript, and mid-server PowerShell scripts.
- Maintains and enhances Service Catalog items by implementing automated backend actions and flows to improve basic task fulfillment SLA’s.
- Manages the Configuration Management Database (CMDB) by building custom Discovery patterns, configuring identification and reconciliation rules, and reviewing ECC logs for failed discoveries.
- Collaborates with network, system, and application Subject Matter Experts (SMEs) to solve ITOM, ITAM, and CMDB defects and implement enhancements.
- Supports platform upgrades, actions skipped records, and performs server patching validations on a scheduled cadence.
- Works alongside an AGILE team of highly skilled individuals, following kanban framework to structure and pipeline our work.
Allscripts
Major Incident Manager | November 2017- October 2021
My time with Major Incident Management exposed massive strengths and weaknesses of enterprise IT infrastructure. We were the “firefighters”. Understanding of each applications infrastructure was a must in order to best lead efforts, and manage teams to minimize time to resolution.
- Lead efforts to restore critical hospital services, application functionality, and back end Infrastructure for 23 hospitals and over 800 outpatient facilities throughout New York State.
- Responded to major incident proposals by opening technical communications between appropriate teams, communicating updates to end users and stakeholders, setting up conference calls to investigate and resolve incidents, and escalate when required.
- Proficient in ServiceNow Major Incident Management task record keeping, including thorough documentation of configuration items, incident tasks, related records, actions taken, etc.
- Guided technical conversations and ensured agreed upon resolution path is followed to restore service as quickly as possible.
- Distributed post-incident review forms to Operations Commander’s which enforced root cause analyses, corrective actions, and refined troubleshooting steps to improve future time-to-resolutions.
- Developed productivity tools, such as the major incident dashboard – to organize notes and quickly reference useful documentation, and python scripts – to automate reporting metrics.
- Supported the ambulatory and remote site regions during the COVID-19 surge by scheduling daily touch base calls, tracking milestones, and disseminating information to leadership.
Northwell Health
Desktop Support Analyst (part-time) | January 2017- November 2017
Following my internship, I had the opportunity to continue working for Northwell as an on-site technical resource at Huntington Hospital. It was a perfect part-time weekend position while I continued with my university work during the week.
- Configured Wireless Access points, re-images hospital workstations, and provided basic application support.
- Surveyed all departments on a routine cadence to ensure satisfactory IT service to end-users.
- Monitored networks and crucial health care tools, and escalated to the appropriate teams as necessary.
Northwell Health
Systems Management Intern | June 2016 - September 2016
To this day I’m incredibly grateful for this position. My manager took the time to understand my interests, strengths, and ways I could provide the most value even as an intern. The most notable project was building the executive dashboard, which took most of the summer, but once completed it was displayed on a TV screen outside the Northwell CTO’s office, and Operations Center – which remains there to this day.
- Designed and implemented back-end API and front-end web interface for an executive service desk dashboard using HTML/ CSS, PHP, and JavaScript.
- Wrote scripts to automate web and database tasks such as logging UIM alarms, and querying databases.
- Deployed monitoring tools for 600+ back end systems.
University / Certifications
- Udemy - Complete React Developer Course - June 2022
- Automating Administration With PowerShell - May 2022
- Udemy - Complete NodeJS Developer Course - April 2022
- ITIL Foundation Level - October 2021
- ServiceNow Certified System Administrator - March 2021
- Machine Learning With Python - December 2020
- Stony Brook University | Computer Science - Fall 2014 - Spring 2017
- Nassau Community College | Liberal Arts - Fall 2012 - Spring 2014